Frequently Asked Questions

Here we gather a number of common questions and the answers on these so that you as a customer quickly can find them. More detailed info found under Terms and Conditions. If you have any further questions you are welcome to click Contact in the top menu or e-mail us on ktj@skolyx.se.

Questions regarding delivery

To which countries are you shipping to?
We deliver worldwide.

What is the price for shipping?

SHIPPING AND DELIVERIES TO SWEDEN, 1-3 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above 249 SEK. For orders below 249 SEK the shipping cost is 39 SEK.

SHIPPING AND DELIVERIES TO NORWAY, 1-4 BUSINESS DAYS DELIVERY TIME
If you are a customer from Norway, please visit our Norwegian shop at https://www.shoecare.no.

SHIPPING AND DELIVERIES TO EUROPE, 1-4 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above €80. For orders below €80 the shipping cost is €11.
The free shipping applies to countries that is members of EU and the EU tax union. If a country (like Finland, Åland is member of EU but not in the EU tax zone another freight applies).

SHIPPING AND DELIVERIES TO UNITED STATES AND CANADA 1-4 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above $250. For orders below $250 shipping cost is $21.

SHIPPING AND DELIVERIES TO RUSSIA 2-5 BUSINESS DAYS DELIVERY TIME
Shipping fee on all orders of €31 (300 SEK, other currencies may differ depending on exchange rates). We ship with DHL. To read full information about shipping to Russia, go here.

SHIPPING AND DELIVERIES TO OTHER COUNTRIES OUTSIDE EU, 2-5 BUSINESS DAYS DELIVERY TIME
Shipping cost depends on where you are located. By choosing your country in the drop down list you will see the current freight cost in the checkout page. If your country isn’t listed in the drop down field in the checkout, just send us an e-mail at ktj@skolyx.se, and we will add it.

We ship worldwide using DHL Express and deduct VAT on all purchases from countries outside EU. To get the prices on our website listed without VAT, add any product to your cart and go to the checkout. In the country drop down field choose your country and the vat will be deducted from the prices. After this you can also browser through are shop and all prices will be listed without VAT.

Questions regarding payment

Which payment options do you offer?
For international orders we offer safe and secure payments by Visa, Mastercard and PayPal.
In Sweden we offer safe payments through Klarna and Swish. 

Which currency are you using?
We trade in the Swedish Krona, SEK. We also showcase prices in Euro, US Dollars and Danish Krona, these prices may differ from time to time depending on the current exchange rates towards the SEK.

Do you deduct VAT if I’m outside the EU?
To get the prices on our website listed without VAT, add any product to your cart and go to the checkout. In the country drop down field choose your country and the VAT will be deducted from the prices. After this you can also browse through are shop and all prices will be listed without VAT.