Our terms and conditions SHIPPING AND DELIVERIES TO SWEDEN, 1-3 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above 249 SEK. For orders below 249 SEK the shipping cost is 39 SEK.
SHIPPING AND DELIVERIES TO FINLAND AND DENMARK, 1-3 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above 60 EURO. For orders below 60 EURO the shipping cost is 10 EURO.
SHIPPING AND DELIVERIES TO COUNTRIES WITHIN THE EUROPEAN UNION, 1-5 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above 80€. For orders below 80€ the shipping cost is 10 €.
The free shipping applies to countries that is members of EU and the EU tax union. If a country (like Finland, Åland is member of EU but not in the EU tax zone another freight applies).
SHIPPING AND DELIVERIES TO NORWAY, 2-5 BUSINESS DAYS DELIVERY TIME
If you are a customer from Norway, please visit our norwegian shop at www.shoecare.no.
SHIPPING AND DELIVERIES TO USA AND OTHER COUNTRIES OUTSIDE EU, 2-5 BUSINESS DAYS DELIVERY TIME
Freight cost depends a bit on were you are located. By choosing your country in the drop down list you will see the current freight cost in the checkout page. if you have questions about freight cost to a country not listed in the dropdown field, just drop us an e-mail at firstname.lastname@example.org and we will get back to you shortly.
We ship world wide and deduct VAT on all purchases from countries outside EU. To get the prices on our website listed without VAT, add any product to your cart and go to the checkout. In the country drop down field choose your country and the vat will be deducted from the prices. After this you can also browser through are shop and all prices will be listed without VAT.
When you order products from us the responsibility that the products is allowed to be imported to your country is yours. This is just if your country has some special limitations when it comes to leather shoes etc.
If your country isnt listed in the drop down field in the checkout, just send us an e-mail and we will add it.
The vat will be charged and handled 100% by the freight company wich is normally Swedish Post (Tullpost), DHL or Fedex.
A administration fee is usually issued by the freight company for the vat handling and is about 10USD.
For international orders we offer safe and secure payments by Visa, Mastercard and Paypal. Your credit card information is never visible for us and the transaction is encrypted to ensure the highest possible security for you as our customer.
In Sweden we offer safe payments by Visa, Mastercard, Direct payment through the banks Nordea and Handelsbanken and through invoice (the invoice will be due 14 days after we send your products)
You may cancel your order and return it to us within 14 days after you received your products. If you want to return a product contact us at email@example.com and we will provide you with all the information you need. The return freight is payed by you as a customer if you want to return your product(s). We will refund product value only, not freight cost. In rare occations a product can arrive in damaged condition due to the handling of the freight company. If this is the case we will of course refund you or send you a replacement product free of charge. If you dont pick up your package from your pickup point or if the freight company fails to deliver your product (they make 3 attempts) and the product is sent in return, we will charge 25€ for the extra costs that this costs us.
For shoes we have free exchange of size within swedish borders. If you order from outside sweden the cost for the return is not payed by us.
The only product that is excluded from the above is when you place an MTO-order (Made to order). This means that you choose exactly how your shoes should look and the factory produces them custom made for you. In this case its not possible to return the shoes to us.
Since MTO shoes is made by the factory mistakes can occur, it can be that certain details is missing or that mistakes occures that forces the shoes to be re-made. Any delays due to factory mistakes needs to be accepted when ordering MTO:s. It happens rarely but with out price range we cant make refunds or compensations because of delays in manufacturing. By ordering a mto you are aware of this and wont make any compensation demands towards us. Of course we always try to make the mto:s as fast as possible and delays are very very rare.
Patina shoes is hand painted and created in natural leather exactly to your specification. All Patina orders is final and the result of the painting may vary from pictures due to light conditions etc. When buying a patina shoe you cant return or turn down the shoes if you are unhappy with the painting process. No customer has ever been dissapointed but we need to be extra clear that this is work of an artist and that we cant promise any result since the expecations may be so different from different customers. Since patina shoes is made for you only the order can not be cancelled, returned or exchanged. 50% DEPOSIT
When a product is bought with deposit full balance needs to be payed before we finalize the final product. If there is any questions about deposit, feel free to e-mail us prior to your purchase. No returns, exchanges or refunds is possible on orders made by deposit payment. If the balance payment is not payed, we will keep the initial deposit to cover our own costs of production work and material.
When you place an order with us your personal information is only stored and used to send your parcel and your tracking information. We will never share your information with other companies than the ones included in the delivery of your products (for example DHL, Swedish Post, Fedex)
We use coockies to identify you as a customer as a unique but anonymous visitor. This is just to make it easier for you as a customer and save your shopping cart for future visits.
Skolyx has the right to change all information including prices, specifications and information if an error has occured.
We are aware of that shopping online is very different depending on your location and country, but please dont hesitate to contact us att firstname.lastname@example.org if you have any questions.
We are here to help you and are really looking forward to help you in any possible way we can.