Our terms and conditions

It should be easy and convenient to be a customer at Skolyx. Below we explain the terms and conditions when you shop from us.

SHIPPING AND DELIVERIES TO SWEDEN, 1-3 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above 249 SEK. For orders below 249 SEK the shipping cost is 39 SEK.

SHIPPING AND DELIVERIES TO NORWAY, 1-4 BUSINESS DAYS DELIVERY TIME
If you are a customer from Norway, please visit our Norwegian shop at https://www.shoecare.no.

SHIPPING AND DELIVERIES TO EUROPE, 1-4 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above €80. For orders below €80 the shipping cost is €11.
The free shipping applies to countries that is members of EU and the EU tax union. If a country like Åland (FINLAND) is member of EU but not in the EU tax zone another freight applies).

SHIPPING AND DELIVERIES TO UNITED STATES AND CANADA 1-4 BUSINESS DAYS DELIVERY TIME
Free shipping on all orders above $250. For orders below $250 shipping cost is $21.

SHIPPING AND DELIVERIES TO RUSSIA 2-5 BUSINESS DAYS DELIVERY TIME
Shipping fee on all orders of €31 (300 SEK, other currencies may differ depending on exchange rates). We ship with DHL. To read full information about shipping to Russia, go here.

SHIPPING AND DELIVERIES TO OTHER COUNTRIES OUTSIDE EU, 2-5 BUSINESS DAYS DELIVERY TIME
Shipping cost depends on where you are located. By choosing your country in the drop down list you will see the current freight cost in the checkout page. If your country isn’t listed in the drop down field in the checkout, just send us an e-mail at ktj@skolyx.se, and we will add it.

We ship worldwide using DHL Express and deduct VAT on all purchases from countries outside EU. To get the prices on our website listed without VAT, add any product to your cart and go to the checkout. In the country drop down field choose your country and the VAT will be deducted from the prices. After this you can also browse through are shop and all prices will be listed without VAT.

When you order products from us the responsibility that the products are allowed to be imported to your country is yours. This is if your country has some special limitations when it comes to leather shoes etc.

Potential local charges of VAT, duty, tax, administrational fees etc can be added depending on the rules in your country. This is something that we don’t take any responsibility for, if you are unsure, feel free to e-mail us and we can inform about our prior experience from previous orders from your country.

SHIPPING BY NATIONAL POST
Shipping by Swedish National Post (PostNord) instead of DHL Express is possible, the extra charge is $23 if you want it to be shipped this way. Purchase this "product" found here together with your order to have it shipped by national post instead. The extra cost is due to more administrative work and higher freight cost for these orders.

PAYMENT INFORMATION
For international orders we offer safe and secure payments by Visa, Mastercard and PayPal. Your credit card information is never visible for us and the transaction is encrypted to ensure the highest possible security for you as our customer.

In Sweden we offer safe payments through Klarna and Swish. 

RETURNS
You may cancel your order and return it to us within 14 days after you received your products. If you want to return a product, visit this page and register your return: Skolyx Return Form

The return freight is paid by you as a customer if you want to return your product(s). Please note that if you pay with PayPal you can use their return shipping cost refund service wich covers the return freight, click here to visit Paypal and read the terms of the Paypal Return Policy.
We will refund product value only, not freight cost. In rare occasions a product can arrive in damaged condition due to the handling of the freight company. If this is the case we will of course refund you or send you a replacement product free of charge. 

Note that the products note to be returned in an unworn, unused condition. If you order shoes, try them on carefully on a carpet. If we receive returns of items in a used condition you may be obliged to cover the difference between new item value and the estimated current value of the product.

If you don’t pick up your package from your pickup point or if the freight company fails to deliver your product (they make 3 attempts) and the product is sent in return, we will charge €30 for the extra costs that will land on us.

For shoes we have free exchange of size within Swedish borders. If you order from outside Sweden the cost for the return is not paid by us.

The only product that is excluded from the above is when you purchase an MTO (Made to order) or GMTO (Group Made to Order) and engraved products. This means that you choose exactly how your shoes should look and they are produced custom made for you. In this case it’s not possible to return the shoes to us (with the exception of exchanging size on GMTOs). We send these orders to the factory and because of thats its not possible to cancel the order after the order has been placed with us.

Since MTO shoes is made by the factory mistakes can occur, it can be that certain details is missing or errors that forces the shoes to be re-made. Any delays due to factory mistakes needs to be accepted when ordering MTOs. It happens rarely but considering  our price range we can’t make refunds or compensations because of delays in manufacturing. By ordering an MTO you are aware of this and won’t make any compensation demands towards us. Of course we always try to make the MTOs as fast as possible and delays are very very rare.

For engraved products there is no exchange or return possible due to the personalization. If needed, we advice to order the products without engraving first to make sure the sizing is correct.

For returns it’s recommended you use our return labels which we offer. If you choose to ship by other service like National Post etc it’s important that you declare it as a return and refer to the original shipment. If we are requested by Swedish National Post to cover any costs to receive the parcel, these needs to be paid by you as a customer if you want us to receive the parcel. Almost all services offered by National Post does not include the full delivery to Sweden, wich usually means that Swedish National Post takes over the delivery in Sweden and charges additional fees. This is usually around 30 usd in admin fees, and if you dont declare the shipment correctly vat and duty might be added as well. All these charges is something we need to deduct from refund or have payed by you as returning customer if it occurs.
Please note this is why we strongly advice you to use our return labels wich is handled by DHL. Or if you prefer to book yourself and pay to DHL, UPS, Fedex etc to cover the full shipment to us including all charges. Its also important to refer to the original export so its handled as a return and not a new import.

PRIVACY INFORMATION
When you place an order with us your personal information is only stored and used to send your parcel and your tracking information. We will never share your information with other companies than the ones included in the delivery of your products (for example DHL, PostNord, PayPal etc.)

PRIVACY POLICY - GDPR
WHAT IS THE PURPOSE OF THIS POLICY?
This policy is to explain how we (Mode i Europa AB) collects, uses and protect the information you share with us. We follow the EU GDPR, General Data Protection Regulation.

WHICH INFORMATION IS COLLECTED?
We collect information that is needed to deliver packages to you. Its name, address, e-mail and phone number The e-mail and mobile phone number is used so we can send tracking link and so the freight company can reach you when they are going to deliver your parcel.

HOW WILL YOU USE THE INFORMATION?
We won’t collect more info than needed to deliver your parcel.

FOR HOW LONG WILL YOU STORE THE INFORMATION?
According to Swedish law we need to save information for accounting reasons for 7 years. Information that we use for newsletters and/or marketing will be kept until you ask us to remove it. Upon request we will remove your newsletter/marketing information.

WILL YOU SHARE MY INFORMATION?
No, we will only use the information ourselves and only share with freight companies when its needed for the delivery of your packages.

We have routines to make sure your information is stored securely and that we follow Swedish rules.

WHERE DO YOU STORE MY INFORMATION?
Our information is stored on servers located in Sweden.

WHAT ARE MY RIGHTS?
Rights to information: You may ask us for a copy of the information we keep.
Rights to correction and deletion: We always want to have correct information and you may contact us to get your information corrected or removed.
Rights to change opt-in: If you want you can always contact us if you want to be removed from our newsletter list. There is also always a unsubscribe link at the bottom of our newsletters.

If you have any questions or requests about our policy feel free to email us at ktj@skolyx.se.

COOKIES
We use coockies to identify you as a customer as a unique but anonymous visitor. This is just to make it easier for you as a customer and save your shopping cart for future visits.

OTHER
Skolyx has the right to change all information including prices, specifications and information if an error has occured.
We are aware of that shopping online is very different depending on your location and country, don’t hesitate to contact us at ktj@skolyx.seif you have any questions.

We are here to help you and are really looking forward to serve you in any possible way we can.